Returns Policy

RETURNS POLICY 

ISSUES WITH YOUR ORDER.

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, please Contact Us within 7 days of receiving your order.

 

CAN I RETURN A FAULTY ITEM?

If you believe an item is faulty, we may need to have the item assessed by our Customer Service Team to determine whether or not you are entitled to an exchange or refund. 

  • If an item is found to be faulty then any return shipping fees related to a faulty or damaged item, will be covered by Mirenesse, you may request a replacement product or a refund including the postage.

CAN I RETURN MY GLAMM BOX, FREE GIFTS OR FREE TRIAL PRODUCTS FOR A REFUND OR EXCHANGE?

Glamm Box, sale items, gifts or free trial promotional products are non-refundable or exchangeable.

I THINK I MAY BE ALLERGIC TO A PRODUCT, WHAT DO I DO?

Please discontinue use immediately, and please contact us by using the Contact Us form, include your order number, nature and reason of your return. You will receive a Returns Authorisation Code (RAC) and further instructions.

WHY WAS I SENT A DIFFERENT PRODUCT TO THE ITEM I ORIGINALLY CHOSE?

Mirenesse Reserves the right to occasionally replace unavailable products with products of equal value in collections, beauty boxes &/or beauty kits,or free gifts. If you wish to return this replaced product for one of equal value you must pay for the S&H to return the replacement product and receive the exchanged product. We do this as products sometimes sell out so fast and we do not want to delay your order and it is actually quite rare that this actually happens, and it usually is only a single item and does not affect items other than kits or free gifts or free trial!

TIME TO RETURN ITEMS

We allow 30 days for return of items after purchase.

CONDITION OF ITEMS RETURNED

If you would like a full refund fo your items they must be returned in unused condition and with registered post with an Authorisation form completed and attached within the parcel, after you have  contacted us to obtain the RAC number and form. Any returns received without this form may be refused and destroyed. No responsibility is taken whilst the parcels are in postal transit.

RETURNS AUTHORISATION FORMS

Please note used items may not be returned for a refund and a Return Authorisation Number must be obtained before any items are returned , unfortunately if you do not return items with an RAC number we cannot issue any refunds, nor can we take responsibility for any such unauthorised returns.

Please note if you have had a change of mind and wish to return any products all shipping charges are non refundable .

Any products that are returned without having notified Mirenesse, do not have a Returns Authority Code &/or do not comply with the products original condition, may be sent back to you at your expense. Mirenesse will not refund or provide credit on any freight/delivery costs incurred by the customer.

REFUND TYPES

You may elect to receive a store Credit Slip including the postage fees  which you may use immediataly or a full refund less the postage fees.

TIMES OF REFUNDS/ CREDIT SLIPS PROCESSING

Please allow 7 days for credit slips processing and upto 14 working days for credit card or paypal refunds processing from time of receipt of your returned goods.

GOODS EXCHANGE

We do not currently offer any exchange on goods.

I ORDERED THE WRONG ITEM

We advise if indeed you have ordered the incorrect item, please return it then we will issue a credit slip and you may purchase the correct one. Alternativeley  order the correct one on another order as you will receive it faster , and then retun the incorrect one for a full refund.

VIP KITS

If you have received a free VIP kit, there is no refunds on this as you received it free as part of your VIP membership. Not happy with one of the products in the kit? please contact our VIP customer service they will help you